Privacy statement
What data Snelbox processes about you, why, and how long we keep it.
This statement describes which personal data Snelbox processes, why we do so and how long we keep it. The retention periods below are fixed and actually enforced: an automated clean-up removes data once its period has passed.
What we process
We collect only what you fill in yourself. There is no hidden collection behind it.
Quote request. Company name, name, email address, telephone number, the model or size you are looking at, the quantity, the intended use, the postcode of the delivery location, your message, and whether your request is a business one.
Contact form. Name, email address, telephone number, subject and your message.
Dealer application. Company name, contact person, email address, telephone number, website, KVK number, town and postcode, your current range, the type of customers you serve, where your interest lies, whether you have a yard and a forklift, and your message. When you apply as a dealer we also create a login account with your email address and a password you choose yourself.
Technical data. To prevent abuse of the forms we count how many submissions come from a visitor. Your IP address is not stored for this but converted into an irreversible code. Analytics cookies are only placed after you have given consent.
Why we process it
Your data is used to answer your request, prepare a quote, assess a dealer application and protect the forms against abuse. We do not sell your data and do not use it for unsolicited advertising.
How long we keep it
The General Data Protection Regulation sets no fixed period: data may not be kept longer than is necessary for the purpose it was collected for. These are the periods we apply.
- Quote requests and contact messages — 24 months. Counted from the day you submit the form. Basis: legitimate interest in following up your request.
- Dealer applications that do not lead to a partnership — 24 months. If your application is approved, the file moves to the commercial retention period below.
- Sales records that do not lead to an order — 24 months.
- Invoices, orders and address details — 7 years. This is not our choice: the tax retention obligation in article 52 of the Dutch State Taxes Act requires us to keep these records.
- Record of your cookie consent — 12 months. After that we ask you again.
- Abuse counters on the forms — 30 days.
Your rights
You can ask at any time to see the data we hold about you, to have anything incorrect corrected, and to have it deleted. You can also object to the processing, have it restricted, or request your data in a portable file.
Send a request through the contact form. We respond within one month. For data covered by the tax retention obligation we cannot act on a deletion request while that obligation runs; we will tell you which part was deleted.
If you disagree with how we handle your data, you can lodge a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens).
Still to be added
This statement is not yet complete. The following parts will be added once they are settled: our full company details including the KVK number, the parties that process data on our behalf such as the hosting provider and the email service, and the countries where that data is stored.
Tell us what you need
Give us the size or model, the quantity and what the unit is for. Your request is then followed up with a conversation about the right version.